We came to HCB through a personal recommendation. Rob Price , Saskia, and Mari were exceptional throughout. What stood out immediately was that they genuinely cared and that this wasn't just a case to them. Rob's own personal experience lent an authenticity and empathy to his approach that was reassuring during what is an incredibly stressful process. From a practical standpoint, they were transparent and professional at every stage. Their fee estimate clearly set out a lower and upper range, with honest guidance that tribunal proceedings would likely reach the upper level. In our case it did go to tribunal, and whilst we paid the upper estimate, the final cost did not exceed what had originally been outlined. The charging model was clear and easy to understand, and time accounting was shared with us regularly so we always knew where we stood. Crucially, they took the stress & emotions of correspondence and case management off our shoulders entirely, which had begun to wear us down. Their network of experienced professionals is a significant asset. The assessment and report produced for the Tribunal was thorough, tribunal-ready, and drew on triangulated evidence and data. The EP recommended by Rob was Rob, Mari and Saskia acted with integrity throughout, working hard to settle as many matters as possible ahead of tribunal to minimize costs. Where tribunal was unavoidable, their model of retaining representation in-house was invaluable. There was no handoff to a separate barrister, meaning Rob was already fully familiar with the detail of our case. At the tribunal, Rob was measured, calm, and authoritative. He let the evidence and the professionals speak, intervening precisely when needed and never over explaining. His significant experience with the tribunal process, its workings and its panel was evident, and we have no doubt that his ability to read and adapt to the panel contributed meaningfully to the outcome. Based on the evidence submitted and heard during the Tribunal, the panel sided with our case and our kid is now attending the right school for them, based on their needs. This is without doubt the most influential and life changing decision for our kid and our family. We highly recommend Rob and his team and if you find yourself in the unfortunate position of facing a tribunal process, trust the team, let them do what they do, and you will be in the very best of hands.